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General Terms and Policie

 

  • Company Disclaimer

    ATACOM reserves the right to adjust prices and information for all products. Changes may occur due to errors, fluctuating market conditions, product discontinuation or typographical errors in advertisement. ATACOM will not be held responsible for manufacturer price changes, which may occur at any time without notice. ATACOM also reserves the right to refuse any order deemed inappropriate.

Please note that monitors need to be purchased separately from computer systems unless otherwise specified.

  • Warranty

    ATACOM warrants that our products are free from defect in material and workmanship and, subject to condition set forth herein, agree to repair or replace in accordance with the manufacturer's warranties from the date of original retail purchase without charge to parts and labor. The manufacture warranty period is one year unless otherwise stated. This warranty is limited to the original purchaser and is not transferable to anyone else.

    If any products are determined to be defective, they will be exchanged or repaired at ATACOM's discretion within 30 days from the original invoice date on which the product was shipped. Once the 30 days has passed, the manufacturer's warranty would be put into effect. All branded products, except for OEM CPUs, have their own specific manufacturer warranties. Please contact the manufacturer’s customer support directly for any warranty issues, as all inquiries should go through them from now on. Generic products except otherwise mentioned all carry a one-year warranty from the purchase date through ATACOM. Any damage on the products which resulted from mishandling or product abuse will have the warranty voided immediately. Please contact our RMA department for further information about how to return the defective product.

  • Compatiblity

    ATACOM is a mail order company which carries thousands of products. It is impossible for our staff to know each product carried in full detail. Though we will help you to the best of our knowledge, ATACOM cannot guarantee every product's compatibility and will not be held liable for any incorrect information given. It is the customers' responsibility to do further research before shopping. For further information or questions regarding any products, please check with the manufacturers.

  • Price Protection/Matching
    ATACOM does not offer price protection or price matching. Our prices are independent of other retailer's prices as we are already selling our products near cost. At the time you make the purchase you have agreed to the listed price. All prices will remain final once an order has been shipped. However, if there was a price change on ATACOM's OWN WEB PRICE prior to the shipment of your order, we would be more than happy to make the adjustment for you. Please do not ask us to honor other retailer's prices.
  • Order Cancellation/Modification

    Please call during our business hours (9am to 5pm PST) to change/cancel the order. All processes must be done before the order has been shipped out. ATACOM will only accept all change/cancel request by phone, and will ignore any email request due to security reasons.

  • Money Back Guarantee

    All items except otherwise mentioned, may be returned within 15 days of the original invoice date to be refunded. The returned items must be in the same condition as when it was sold, along with all the items in the original packaging. CPU and memory can only be exchanged and must be returned within 7 days of the date of receipt. Shipping charges are not refundable. A 15% restocking fee will be applied to all returns for refund. Additional deduction may be made on the base of price change. The 15% restocking fee may be charged on the base of current price (Refund = 0.85 x Current Price). Shipping charges are non-refundable. No refund after 15 days. A Return Merchandise Authorization (RMA) number is required for all returns.

  • Extra Charges

    Customers will be charged a fee of $10.00 for each package if the delivery address needs to be changed once the package has left the premises for delivery to the original address. The customer's Credit Card will be charged automatically should such a notice is received by the Carrier.

     California Electronic Waste Recycling Fee Effective January 1, 2013  Effective January 1, 2013, the California Electronic Waste Recycling (eWaste) Fee for CA customer will be as follows:
    Screen Size - Measured Diagonally

    FEE

    More than 4 inches, less than 15 inches $ 3.00
    15 inches or more, less than 35 inches $ 4.00
    35 inches or more $ 5.00

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Return policies

  • RMA Number

    Before returning any product, you must first obtain a Return Merchandise Authorization (RMA) number by faxing a completed RMA Request Form to (510) 933-1204. NO returns of any type will be accepted without a RMA number. Please have the following information completed before faxing the RMA Request Form: customer name, sales order number, serial number and the nature of the problem. All the information necessary should be listed on your invoice. A RMA number is valid for only 10 days from the day it was issued. Returned products sent without a RMA number visible on the outside of the shipping box, or with an outdated RMA number will be refused. The customer is responsible for all shipping charges and risk of loss on all return shipments. ATACOM recommends the use of reputable carriers capable of providing proof of delivery as well as insuring your shipment. All returns must be sent pre-paid. No C.O.D.s will be accepted. The return address is 43921 Boscell Road, Fremont, CA 94538. Shipping and handling is non-refundable.

  • Shipping Costs

    The customer will need to pay for return shipping. While we realize that it is not your fault if you have received a product that is defective, but please understand we are also not at fault as well -- we ship what our distributors & manufacturers provide us with. This is why we offer to share the shipping costs associated with a return replacement. The customer will pay for return shipping, and we will pay to have the replacement shipped to you. All shipping from RMA will be done by Ground Service. We cannot offer our everyday low prices and absorb the full cost of handling return shipments. Shipping promotions are only deliverable within the continental United States. Shipments outside the continental United States including, but not limited to, Hawaii and Alaska, are subject to standard shipping charges defined by ATACOM.

    Similar to a walk-in store, Wal-Mart will not send a driver or courier to your house to pick up a defective item you bought in their store. They will not reimburse you for your time and gas money spent to drive back to the store either. However, ATACOM.com will use every good measure we have to ensure that you will be able to get the item replaced promptly with as little hassle as possible.

  • Damaged or Lost Packages

    Damage claims to the products in the package during transport should issued to the shipping carrier at the time of delivery. If products upon received are found to have physical damage, report immediately to the customer service department ASAP and do not attempt to use the product at all. The warranty, refund, or replacement will be voided if the product is physically damaged or abused. It is customer's responsibility to know how to correctly use merchandise. Special care should be taken when dealing with delicate components such as the CPU die and motherboard capacitors which could be damaged easily by careless and irresponsible handling of the products. Any damage inflicted upon the products which is not at the fault of the manufacturer will not be covered by the warranty.

    Lost packages should also be addressed to the shipping carrier, as you would have to prove the package never arrived. In the case that items are missing from your purchase, it needs to be reported to ATACOM within 24 hours as well as shipping carrier.

  • Returns and Restocking Fees

    All returns for credit are subject to a minimum 15% restocking fee and must be completed within 15 days of the invoice date. Additional deductions may be applied based on changes in pricing. The minimum 15% restocking fee will be charged based on the current price when the RMA form was completed.

    All products returned must be returned within 15 days of the invoice date, 100% complete, in re-saleable condition, and must include all the original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer. All service charges such as system assembly, testing, labor, and extended warranties are final and are not refundable.

    Atacom cannot accept returns on CPUs, System Memory and Flash Memory Products.

    All customized systems can only be repaired or replaced with the exact same model(s) within 30 days from the date they were shipped. After 30 days, all customized systems can only be repaired under warranty.

    Due to manufacturers' policies, ATACOM cannot accept returns or give refunds on all Software, Retail Boxed Processors, Notebooks/Laptops, Blank Media Cartridges, Printer Cartridges, Minolta, Cisco, IBM, Sony, Intel, Tektronix, NEC, and Hewlett Packard products. Arctic Silver products, other Thermal Compounds, Adhesives and other liquid products are also non-refundable. Defective merchandise must be returned to the manufacturer directly.

  • Product Rejections and/or Address Corrections and Courier Fees

    All packages that are rejected by receiver/receipient are subject to the same return policies detailed here. All shipping costs are non-refundable even if the order has been rejected. Atacom cannot be held responsible for shipping costs to send back a defective or non-defective item back to Atacom. Orders shipped to addresses outside the continental U.S. will be subject to higher shipping & insurance rates, as well as applicable customs, duties, taxes and return shipping fees. All such expenses will be the responsibility of the customer even if package is rejected and/or non-acccepted. These additional fees charged to us by the courier will be deducted from applicable credits to account. UPS and FedEx may assess up to a $15.00 address correction fee for every package that is shipped if the address provided is incorrect or incomplete. This fee imposed by the courier will be automatically charged to the order's method of payment.

  • RMA Replacement

    ATACOM will pay the replacement shipping back to customers via insured ground service. However, if the product sent back from customer is functioning under normal conditions with no defects found, the customer will be charged for the shipping fee.

  • Privacy Policy

    Atacom Inc. understands our customers' concerns regarding the privacy of the information they share with us. We hold our customers, and the information they share with us, in the highest regard. We do not sell, share or rent information to anyone outside Atacom.com and our two specific third-party partners, Google and Microsoft, whom provide Atacom with analytical/advertising tools/programs and services. Maintaining your privacy is critical to us. We comply with all privacy laws and regulations according to city, county, state and federal government standards.

  • • Information Security – We work hard to protect Atacom and its users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. We encrypt our servers using SSL technology to provide our users a safe environment for their sensitive data. We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems. We restrict access to personal information employees who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

    • Information We Collect – We only collect and maintain the information you specifically choose to provide to us during the order checkout process. This is used solely to process your order requests.

    • Cookies – We utilize a cookie to collect and store information when you visit our website by sending a cookie to your device to maintain the status of your shopping cart. The cookie placed on your computer is done through the checkout process and is used solely to maintain your order shopping cart information.

    • Third-Party – We may utilize analytical/advertising tools/programs and services provided by Google and/or Microsoft. Users may choose to not participate or “opt out” of Microsoft’s or Google’s advertising services. Please see http://www.google.com/policies/privacy/ and http://privacy.microsoft.com for more information in regards to their respective Privacy Policies and how they may utilize your user data. Other than as provided in the Microsoft Online Privacy Statement or the Google Privacy Policy Statement, Microsoft and Google will not disclose to any third parties any user data collected in connection with the analytical/advertising tools/programs and services in a manner that contains or reveals any personally-identifiable information.

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    Legal Disclaimer

    Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer's warranty if any. Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser and at that time title passes to purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the Federal Government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void. If you have questions, please inquire. Any and all liability is only for the products purchased.
    You agree that any legal action brought against ATACOM. Inc. shall be governed by the laws of the State of California without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the ATACOM shall be an appropriate federal or state court located in Alameda County California.


 

© 1998 ATACOM, Inc. All rights reserved. Published by ATACOM, Inc. All product names throughout this catalog are trademarks of their respective holders.